Terms and conditions

Shipping and delivery

Orders received on a business day by 11 AM (ET) will generally ship within 48-72 hours (excluding "non-stock" items).

We will ship your order the most economical way, unless you request a particular method of shipment. Please include telephone number and name of person to be contacted by the transportation company in order to attempt delivery.

Most small to medium parcels will be shipped using UPS or Parcel Post. Large and/or heavy parcels will be shipped by truck if they exceed the size limits for UPS or Parcel Post, or if regular shipment methods would be too costly. Please contact us for a freight estimate.

If you would rather not place your order online, you can fax, email, or mail your order to us. Visit our contact page for contact information.

International orders

Most products are available for export sales to over 175 countries around the world. You can order from outside the United States using our website. Here's what you need to know when ordering from outside the United States:

  • Send your order through the website and we will contact you with a shipping quote.
  • You will need to confirm that you approve the shipping charges, and then your order will be sent out after payment has been settled via wire transfer.
  • You are responsible for clearing the products through customs and paying any customs duties .
  • Restrictions may apply which you will be notified of prior to your order being processed.

Free shipping

  • Order total amount of $500.00 or more
  • Order total weight of 20.00 lbs. or less
  • UPS Ground shipping service
  • Shipping address within the contiguous United States

Free shipping does NOT apply to stretchers, liquids, haz-mat/chemicals/aerosols, oversized or unusually heavy items/orders

For more information please contact our sales department.

Shipping methods

Ground Service and Priority Mail

Delivered by UPS, Priority Mail, Parcel Post or by truck freight for large shipments. This is your least expensive choice.

UPS Next Day Air

Next business day after shipment, at additional cost compared to Ground. Saturday delivery may be available in some areas at extra cost. Contact us for details and pricing.

UPS 2nd Day Air

Second business day after shipment, at additional cost over Ground, but less than Next Day Air.

UPS 3 Day Select

Third business day after shipment, at additional cost compared to Ground, but less than 2nd Day Air. No Saturday deliveries.

Truck Freight

Used for large shipments and special large or heavy items. Since this shipping cost varies depending upon location being shipped to, the final shipping costs cannot be calculated precisely. To obtain an estimate, please contact customer service.

We understand there may be times you need to return your product. If you decide you do not want a product and wish to return it, please contact us so that we may properly guide you through the Return Material Authorization (RMA) process. When calling customer service it is extremely helpful if you have your invoice number and product number available.

Please note all items that are being return must be in the same way that it was originally shipped. If the item is not defective, there will be a 25% restocking fee. This will be deducted from the credited invoice. Any items over 30 days or used items which CANNOT BE RETURNED.

Feel free to contact our customer service team if you have any further questions.

This is the website of WORLDWIDE EMS EQUIPMENT SALES. For contact information, please visit our contact page. The information you provide to Worldwide EMS Equipment is used to help us better serve you.

For each visitor to our web page, our web server automatically recognizes consumer's IP address. Cookies are used by Worldwide EMS Equipment Sales to help with navigation through our web pages; they are not used to gather any personal information about users. In order to access this website, you need to have cookies turned on.

We collect the e-mail addresses and other information requested to process orders and to provide information you request.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your correct phone number. Worldwide EMS Equipment Sales does not provide phone numbers to any other company or organization.